Can I request that my personal data be deleted?

Yes — you can request deletion of your data as long as it does not conflict with legal obligations. Send this request to our 24/7 Live Chat or to support@wave2d.wine. We will review it and respond. Note: data that must be retained by law, such as payment transaction records, cannot be deleted.

Privacy Protection Policy

wave2d Privacy Policy

Q: How can I find out what data is being held about me?

Send a Data Access Request to support@wave2d.wine. We will verify your account and send you a readable summary of the types of data we hold and the purpose for holding them.

Your personal data is kept secure at wave2d. This document fully explains how we collect, use, and store it.

Last Updated: 30 October 2026

Introduction — Purpose of This Policy

wave2d is a platform that takes the personal data of Myanmar players seriously. This Privacy Policy applies from the moment you access wave2d's website at https://wave2d.wine and covers the entire relationship between you and us.

Scope of This Policy

This policy applies to wave2d's website, mobile web browser, messages sent through contact channels, and all services on the platform. By registering an account through wave2d Login and making bets or payments, you are considered to have agreed to this policy.

We encourage you to read and understand this policy so you are fully aware of your rights. For any clarification, you can reach us at [email protected].

Types of Data We Collect

We collect only the data needed to provide services, protect player accounts, and ensure fair play.

1. Directly Provided Information

Information we receive when you register an account, log in via wave2d Login, and use our services includes:

Username and contact information (email address)
Date of birth — for 21+ age verification
Payment details — KBZPay phone number, Wave Money, AYA Pay, bank transfer information
Message records you send when contacting us

2. Automatically collected information

When you visit the website, the following technical information is collected automatically:

IP address and network information
Browser type, version and language settings
Device type — phone, tablet or computer
Clicks, page visits and date/time logs on the website (Log Data)
Data collected from cookies and similar tracking technologies

3. Gaming record information

We store gaming records to improve our services and support responsible gambling:

Gaming history — game type, bets placed and results
Deposit and withdrawal amounts, methods and time records
Bonus claims and wagering completion records
Gaming patterns and activity records — for responsible gambling checks

How is your information used?

We use the information we collect only for the purposes below. We will not use it beyond those purposes.

Account management

Used to create, verify and securely maintain your account and wave2d login. It is also required to enforce 21+ age verification and responsible gambling policies.

Processing payments

Used to process, record deposits and withdrawals accurately, and to prevent financial fraud. Data accuracy is essential when handling KBZPay, Wave Money, AYA Pay and bank transfers.

Customer support

Communication records are stored so your questions and complaints can be resolved effectively through 24/7 Live Chat and email support.

Security and fraud prevention

Data is analysed to maintain platform security, detect and prevent unauthorised activity, and verify that SSL encryption is working correctly.

Website improvement

Survey responses and activity records are analysed to improve website design, game selection and services.

Promotional notifications

With your consent, wave2d may send you notifications about bonuses, the VIP program and gaming updates. You can turn this off in your account settings at any time.

Cookies and tracking technologies

Our website uses cookies and similar technologies. They help improve your experience on the site.

Essential Cookies

These cookies are necessary for the website to function correctly. They are used to maintain wave2d login sessions, manage sessions and carry out security checks. These cookies cannot be disabled — if they are, the website will not work properly.

Analytics Cookies

These cookies are used to understand which pages are visited most and to deliver better service. They collect statistical data only and do not reveal personal information.

Managing cookies

You can view, delete and control cookies through your browser settings. Please note that blocking cookies entirely may limit some features of the website.

Information sharing and third-party relationships

We will not sell your personal information. However, we may share it in the following situations to provide our services and meet legal requirements.

Payment processors

We share necessary data with payment processing companies to handle KBZPay, Wave Money, AYA Pay and bank transfer services. They use the data only for payment processing purposes.

Technology service providers

We may share limited data with technology service providers who handle website monitoring, server management and security operations. They may not use it for their own purposes.

Legal Requirements

We may be required to provide data in response to a court order, legal directive, or applicable legal proceedings. This is a legal obligation on our part and may also serve to protect your interests.

Situations Where We Will Not Share

We will never sell, rent, or share your personal information with advertising companies, revenue-sharing third parties, or data distribution companies.

Data Retention Period

We retain your data only for as long as necessary to fulfil the purposes for which it was collected.

Account Data

We retain your data for as long as your account remains open. If your account is closed, we may continue to retain data for a defined period to meet our legal obligations and financial record-keeping requirements.

Payment Records

Payment and financial records may need to be retained for an extended period as required by law. They are kept in line with financial record-keeping directives.

Communication Records

Records of Live Chat and email communications are retained for a period to allow service quality review and resolution of complaints.

Your Data Rights

While you use our platform, you have the following rights regarding your personal information.

Right to Access

You may request to view what data we hold about you. Contact us at [email protected].

Right to Correct

You may request that inaccurate or incomplete personal information be corrected.

Right to Delete

You may request that your data be deleted, to the extent that doing so does not conflict with our legal obligations.

Right to Restrict

You may request that we restrict how we use your data. We will review your request and respond accordingly.

Right to Data Portability

You may request to receive data we hold about you in a readable format.

Right to Opt Out of Marketing

You may opt out of receiving promotional notifications. You can do this through your account settings or by contacting us at [email protected].

To exercise any of these rights, please contact us at [email protected]. We will review your request and respond within a reasonable timeframe.

Age Restriction and Child Protection

wave2d website and services are only open to players aged 21 and above.

Protection for Under-21s

We are committed to not knowingly collecting personal information from anyone under the age of 21. Our platform requires that all players must be 21 or older to log in and play on wave2d.

If we become aware that a minor has accessed our platform without authorisation, we will immediately delete the account data associated with that access.

Data Security Measures

We have put in place technical and organisational measures to protect your personal information.

SSL Encryption

Our website uses SSL (Secure Socket Layer) encryption technology to protect your data during transmission. All data is encrypted from the moment you log in to wave2d through to the completion of any payment.

Access Control

The number of staff who can access your data is limited. Those with access may only view data for specific purposes and are bound by data protection obligations and restrictions.

Data Breach Response

In the event of a data breach, we will investigate and notify affected players within a reasonable timeframe. A data breach prevention and response policy is in place.

Policy Changes and Notice

wave2d may update this Privacy Policy from time to time.

Change Notification

If any major policy changes occur, we will announce them in a prominent place on our website and may notify you at your registered contact address. Continued use of the website after changes take effect will be considered as acceptance of the updated policy.

Policy Version Check

The latest version of this policy can be verified by the "Last Updated" date shown at the top of this page. You can visit this webpage at any time to check for the most recent version.

Contact

If you have any questions, requests, or complaints regarding this Privacy Policy, you can contact us through the following channels:

24/7 Live Chat — Contact us through our website in Myanmar language
Email: [email protected]

Privacy Protection — Questions & Answers

wave2d does not sell players' personal data to any company. Limited data is shared only with payment processors and technology service providers to deliver those services, and they are permitted to handle the data only under our instructions.

Yes — you can request deletion of your data as long as it does not conflict with legal obligations. Send this request to our 24/7 Live Chat or to [email protected]. We will review it and respond. Note: data that must be retained by law, such as payment transaction records, cannot be deleted.

Yes — wave2d uses SSL encryption across the entire website, so KBZPay, Wave Money, AYA Pay, and bank transfer data are all protected. Data is encrypted during transactions, which prevents third-party access.

Send a Data Access Request to [email protected]. We will verify your account and send you a readable summary of the types of data we hold and the purpose for holding them.

Gaming records are kept to (1) verify bonus wagering completion, (2) confirm payment accuracy, (3) support responsible gambling policies, and (4) improve website services. These records are not shared with third parties for advertising purposes.

If essential cookies are disabled, wave2d Login and payment functions will not work properly. We recommend allowing cookies for wave2d.wine in your browser settings. Analytics cookies can be turned off without significantly affecting your experience on the site.

If a major policy change occurs, it will be announced in a prominent place on the website, and registered players will be notified where necessary. You can check the latest version of the policy at any time using the "Last Updated" date on this page. Continuing to play after a change is made means you accept the updated policy.